Frequently Asked Questions

General  | iOS (iPhone, iPod touch, iPad)  |  Android

 

General

Q

I forgot my password. Help!

A

Click to recover your forgotten password.

Q

Do I need an Internet connection?

A

No.  Once the app is downloaded you do not need an Internet connection.  Android Users: Once the app is installed, you have the option to sync the content, which requires an Internet connection.

Q

Can I edit my life lists?

A

Many users have requested this feature and it should be available soon. Check our website or Facebook page for updates.

Q

I created an account and I still can’t log in.

A

Don’t forget to check your email inbox (or possibly your junk folder) for our registration confirmation email. You must click on the link in the email to confirm your account creation.  If you did this and did not receive a confirmation email, please contact us at feedback@greenmtd.com.

Q

Why do I need to create an account with AudubonGuides.com?

A

Creating your account with Audubon Guides provides you with additional benefits to maximize your use of our app. You can sync, save and store your sightings and life list data online. You can also create Albums to organize your photos.

Q

Can I reinstall or re-download the app from the iTunes or the Android Market without repurchasing the app?

A

Yes.  Once you buy the app, you do not have to pay to reinstall or to retrieve updates. Just make sure that you are using the same email address that you used when purchasing the app.

Q

Will your apps be available on Blackberry / Windows phones / any other platform that is not yet supported?

A

It is our goal to get our apps on all relevant devices, and we rely on customer requests and feedback. We are evaluating porting to additional devices and tablets. Check our website and Facebook page for updates.

Q

Why is a certain plant or animal missing?

A

Our apps are highly curated and our goal is to provide our customers with complete and accurate content. If you find inaccuracies or suggestions for additional species, please email us at feedback@greenmtd.com. We respond to all inquiries and suggestions.

Q

Why are there no sounds in the Reptiles and Amphibians app?

A

We are working on acquiring these sounds and they will be included in a future update.

Q

Why is the price of your apps different on different platforms?

A

The pricing of the application on each platform depends on the development costs, the number of customers and the policies of each marketplace. We do our best to provide our apps on each device and market at an affordable price.

Q

Can you translate the app into other languages?

A

There are no current plans to translate the apps into other languages at this time. 

Q

Do the combined apps have the same information as the individual apps?

A

Yes.  You will find the same information, for example, in Butterflies as you would in our combined Birds & Butterflies app.

Q

How do I use the Advanced Search function?

A

Watch Birding Adventures TV host James Currie demonstrate the advanced search feature in our Audubon Birds App.

Advanced Search Video


Q

Where do I submit my awesome photos to share?

A

To submit photos for inclusion in our apps, please see the instructions and guidelines here. To share photos with our online community, we encourage you to become a fan on our Audubon Guides Facebook page and post your photos there.

Q

What should I do if I find an injured bird/animal?

A

We recommend you leave the animal alone or take it to your local Animal Rescue center. 

Q

Can I transfer my app from my Android to my iPhone orvice versa?

A

These are two separate platforms and you cannot transferapps. 

Q

How can I contact you?

A

Email us at feedback@greenmtd.com. *Don’t forget to let us know which device you are using and which Operating System you are running when emailing questions! 

iOS (iPhone, iPod touch, iPad)


Q

My app won’t install.  What’s up with that?

A

On occasion, due to the size of the app, the device stalls during install and causes the app to fail.  Try these steps:

 
1
Delete the app from your device by tapping and holding the icon until it becomes shaky — then tap the 'x'.
 
2
Download the app from iTunes (if you haven't already done that on your computer) — there is no charge to re-download an app that you have already purchased.
 
3
Connect your device to the computer
 
4
Be sure that the box next to our app is checked off
 
5
Perform a sync with your device.

Q

The app still won’t install. 

A

The install process requires extra space above and beyond the size of the app. Try removing some photos and songs to make sure you have enough space.

Q

Can my app work on both my iPhone & iPad?

A

Yes.  As long as you have the same iTunes account on the devices you can load your app onto your iPhone, iPod touch and your iPad.

Q

So does that mean it is optimized for iPad?

A

We currently have over 20 apps optimized for iPad. Which means they take advantage of the iPad’s size and you do not have to zoom to enlarge.  Find the list of iPad apps here: http://audubonguides.com/ipad

Q

I cannot hear any sounds.

A

Generally the reason for not hearing the sounds is due to the mute switch on the side of the phone, just above the volume toggle.  Some other apps will continue to play music or sounds even with the mute switch on, but ours does not.

 

Be sure you do not see the red dot or line on the switch and you should hear the sounds.  If you still do not hear the sounds, then while the song is playing, try turning up the volume. And finally there is a sound setting in the MORE section of our app that may have gotten turned off.

 

For iPad2: Go to "Settings" ,"General", double click the "Home: button then swipe to the right. Make sure your "Volume Settings" are not set to "Mute".

How to Use Sounds - VIDEO


Q

How do I get back to the main screen in my Ultimate Nature Guide?

A

Tap the "Home" icon located on the top left hand corner of you device.  This will take you back to the main screen in all of our apps.

Android


Q

I cannot hear any sounds.

A

Check to make sure your media volume is turned up.  There is also a sound setting in the MORE section of our app that may have gotten turned off.

Q

My app is not working, Help!

A

Go to “Settings”, “Applications”, “Manage Applications” and then find the respective App and then tap “Uninstall”. Then try to reinstall from the market.  If the app is still not working please email us.

Q

Do I need wifi when using the apps?

A

You need a wifi connection to sync all of the content.  You will be prompted to do so when you first enter the app.  Allow it to sync overnight and after that you will not need a wifi connection.

Q

I keep getting Force Close errors (FCs), why is this happening? How do I fix this?

A

We are constantly working on updates.  Report the error by providing details of which device you are using and what you  were doing when the error occurred.  This will helps us fix any bugs. Report erros to: feedback@greenmtd.com

Q

Do your apps move to the SD card?

A

Yes.  All of our apps will automatically be loaded onto your SD card with Android version 2.2.

Q

Can you gift Android apps?

A

Currently, Google Market does not allow gifting to others. 

Q

Do your apps work on tablets?

A

We are working on development for Android tablet devices. Sign up for our android alert email list for latest developments. http://www.audubonguides.com/android

Q

When will all of your apps be available for Android?

A

We are working to move all of our apps to the Android Platform.  Sign up for our Android Alert email to learn about new apps and receive information about app updates. http://www.audubonguides.com/android

Q

Which Android devices have the apps been tested on?

A

-Google Nexus One
-HTC G1
-Sony Ericsson X10
-Motorola Milestone
-Motorola Droid
-Motorola Droid 2

 

 

 

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