Step by Step Guide to fix your Bird App...

We apologize for your issues with our app. Listed below is a set of steps that has proven useful to other users.

1. On the iPhone/iPod, tap and hold your finger on the Audubon Birds icon until the icons all start to shake and have an X on them.
2. Lift your finger and tap again on the Audubon Birds icon to delete it. You will have a confirmation message asking if you want to delete the app. Tap Delete.
3. Press the round menu button on the front of the iPhone/iPod to stop the icons from shaking and exit “delete” mode.
4. Power down your iPhone/iPod by pressing and holding the power button until a “slide to power off” slider appears. Slide to power down the phone.
5. Once powered down, wait for about 5 minutes (allowing the memory to clear), restart the phone by pressing and holding the power button.
6. Start iTunes on your computer and click Applications under Library in the left hand column.
7. Update Audubon Birds to the latest version by clicking the “check for updates” link on the bottom right. If you’re already logged into iTunes, then this link may say “x updates available” where x is the number of updates you have available.
8. Find the Audubon Birds app in the update list and click the get update button. If the Audubon Birds app isn’t in the update list then your iTunes should already be at the latest version. You can verify this by right clicking on the Audubon Birds icon in your Applications section and selecting “get info”. On the summary panel, the version number should be 1.3.
9. Connect your iPhone/iPod to your computer. If iTunes is setup to automatically sync on start-up let it finish. The app may not be sync'ed at this point yet.
10. Click on your iPhone/iPod on the left hand panel under Devices. The right hand side should now have details about your iPhone/iPod. There should also be a tab at the top on the right hand side called "applications". Click on this tab.
11. You will now see a list of your apps with checkboxes to the left of the names of the apps. Ensure the Audubon Birds app has a checkmark beside it. If not, then check this box so that iTunes will now sync the app.
12. Sync your iPhone by using the sync button on the bottom right of this screen or using the sync command in the File menu.

Try your app again to see if it is working properly. If you are still experiencing difficulties, please contact us.

"I finally got it to work and here's how. I would suggest posting this on your forum so others can try it. While turning off my Touch and re-syncing the App didn't work, it did work after I re-downloaded the App from iTunes onto my computer. Once you've purchased an App, you can always re-download it in case you accidentally delete one. After I re-downloaded the App from iTunes I re-synced my Touch, and it worked. So instead of having people search for updates, as in your instructions below, when they have just purchased the App they should try re-downloading the whole thing from iTunes rather than just searching for updates. Since I had just downloaded the App, there were no updates, which I think is why it didn't work.

I'm really happy with the App and excited I got it to work - good job on that front. Hopefully my tips here will help others. This is too good an App to give up on."

I just bought the Bird Guide, downloaded it to my computer, synched iTunes with my iTouch, but when I run the app it says "Loading....." and 5 seconds later takes me back to the screen where I launched the app from.

I deleted it as described, restarted my iTouched, and resynched with iTunes, but get same error.

What do I do next, contact Apple Store and get my money back, or is there a fix? I downloaded ver 1.3

Thanks

I had same problem and followed the help from marie, but first I did not see the "WAIT 5 minutes" so it did not work after the first delete.

I then read the solution again and this time read the 5 minute wait and followed it.

This time it worked.

So, remember to wait 5 minutes after the delete and all should be well.

Thank you robertkuhn!

It is a very important step. It seems the iPhone/iPods are "timing out" while loading the app... which tells the device that this is a faulty app and it stores that in it's memory.

So turning the phone off for 5 or more minutes ensures that this information is erased from the devices memory and the second install should function properly.

There is a LOT of rich content in this app with all the bird calls, photos and maps.

Thanks again for posting your solution to help others with the same issue!

This message was edited 1 time. Last update was at 23/06/2010 03:32:10

marie,

Reinstalling using the 5 minute caveat worked for me on the iPad.

Thanks,

P.S. When will the App be optimized for the iPad?

hello to all I had same problem and followed the help from marie, but first I did not see the "WAIT 5 minutes" so it did not work after the first delete.

That was really nice. Thanks for you help!

Good news.This is a great post. I like this topic.This site has lots of advantage. I found many interesting things from this site. It helps me many away..So i want some information for sharing this side with some of my friend. Thanks

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Thanks for resolving the issue if you facing any other problem just let me know i will help you as well...

Marie, Very Thanks.

When will the App be optimized for the tablets?

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